How to Make the Most of What You Learn at Auto Seminars and Expos

Posted by TransTec on May 15, 2019

In order to keep up with the automotive industry as well as your competitors, you and your auto shop team need to be dedicated to constantly improving your service processes. One of the best ways to stay ahead is by attending continuing education and industry events like training seminars, trade shows, and expos. You and your techs can bring home valuable information on innovations, technology, and business best practices after attending these events, but it can be hard to keep track of — and even harder to implement  everything you learn. But if you handle it right, you can get way ahead of the curve.

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Categories: Shop Best Practices, Training

How to Make the Most of Auto Shop Down Time

Posted by TransTec on May 1, 2019

A slow day (or a longer slow season) can feel like a complete waste for your auto shop -- but that's only if you allow it to. While there are some business factors that might be out of your control, you can still make the slow days count, regardless of how many vehicles are in the shop. When you take the time to plan for it, your down time can actually be an opportunity to increase your overall productivity and efficiency. By rallying your staff behind you, you can get a lot done even on your slowest days.

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Categories: Shop Best Practices

Surprising Ways Your Auto Shop Might Be Losing Money

Posted by TransTec on April 17, 2019

Whether you've been in business for a long time or you're relatively new to the auto shop industry, one thing should be clear: in order to set yourself up for success, you should always be looking for ways to optimize your business. Perhaps the most important systems at work for your shop are your financial processes and policies. To remain in business, you need to be organized and in control of your cash flow.

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Categories: Shop Best Practices

Your Auto Shop's Advantages (and Disadvantages) Over the Dealership

Posted by TransTec on March 27, 2019

Every customer that comes into your auto shop has choices to make, but the biggest one might be whether they actually want your shop to work on their vehicle or not. When someone is having an issue with their car, they can choose to DIY the repair, take it to the dealer, or trust you (or another independent shop in your area) to take care of the problem for them. While your business can make a great impression and provide incredible value to its customers, it's important to know what factors are already working in your favor over one of your biggest competitors: the dealership.

In this post, we'll list a few of your auto shop's major advantages and disadvantages over the dealership as well as explain how you can overcome those challenges that might be working against you from the start.

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Categories: Shop Best Practices

Handling Auto Shop Customer Disputes

Posted by TransTec on March 13, 2019

Complaints and comebacks certainly mean more work for your auto shop, but sometimes that work comes complete with an upset customer. While much of your shop's business happens in the garage and out of the public eye, your face to face interactions with customers makes impressions that can win and lose future jobs. Thankfully, by practicing some basic customer service principles, you can prep your team for turning negative customer experiences into positive ones. In this post, we'll explain the best practices for handling auto shop customer disputes that apply to a wide range of complaints, from prices to workmanship and more.

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Categories: Shop Best Practices