Your Auto Shop's Advantages (and Disadvantages) Over the Dealership

Posted by TransTec on March 27, 2019

Every customer that comes into your auto shop has choices to make, but the biggest one might be whether they actually want your shop to work on their vehicle or not. When someone is having an issue with their car, they can choose to DIY the repair, take it to the dealer, or trust you (or another independent shop in your area) to take care of the problem for them. While your business can make a great impression and provide incredible value to its customers, it's important to know what factors are already working in your favor over one of your biggest competitors: the dealership.

In this post, we'll list a few of your auto shop's major advantages and disadvantages over the dealership as well as explain how you can overcome those challenges that might be working against you from the start.

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Categories: Shop Best Practices

Why Do Transmission Seals Fail?

Posted by TransTec on March 20, 2019

Some of the most common causes of transmission rebuilds are issues related to seal failure inside of a transmission. When you consider the number of miles an average transmission you rebuild can last, you must be able to trust that the parts you install inside can hold up for just as long. Though they're some of the smallest parts in the system, transmission seal and gasket failures are highly likely to lead to full transmission failure, thanks to fluid leaks that can burn up the unit.

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Categories: Transmission, Seal Kits

Handling Auto Shop Customer Disputes

Posted by TransTec on March 13, 2019

Complaints and comebacks certainly mean more work for your auto shop, but sometimes that work comes complete with an upset customer. While much of your shop's business happens in the garage and out of the public eye, your face to face interactions with customers makes impressions that can win and lose future jobs. Thankfully, by practicing some basic customer service principles, you can prep your team for turning negative customer experiences into positive ones. In this post, we'll explain the best practices for handling auto shop customer disputes that apply to a wide range of complaints, from prices to workmanship and more.

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Categories: Shop Best Practices

The Benefits of Purchasing Transmission Overhaul Kits from One Provider

Posted by TransTec on March 6, 2019

In the transmission business, your time and attention are constantly pulled in multiple directions, and that's a lot to manage if you're not careful. Between servicing incoming jobs, working with customers and techs, and running the everyday ins and outs of a transmission shop, dealing with your supply chain can quickly slip down the list of priorities until there's a major problem to tackle.

But when it comes to transmission overhaul kits, what if there was a "set it and forget it" option? Well, when you find the right seal provider, there is. In this post, we'll discuss the time-saving benefits of purchasing all of your transmission overhaul kits from one provider, as well as explain how to find that provider.

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Categories: Transmission, Overhaul Kits